FAQs
Where are your products manufactured?
Gifts are made to order by small UK artisan businesses. Please bear with them as they work through their order list. If it has taken longer than the time stated at point of order please get in touch with us by email and we will endeavour to assist you as quickly as possible. Leadtimes up to Christmas are usually the longest.
Can I set up a wholesale account?
Unfortunately we are offering retail only at present.
What is your Returns Policy?
Please email hello@hanseluk.co.uk before sending your item back. For change-of-mind returns, please ensure the item is in its original packaging where possible, unused and in resaleable condition. Once your return has been approved, we will provide the appropriate return instructions and postal address.
Please do not send your return to an address listed elsewhere on our website without first contacting us, as the correct return address may vary depending on the circumstances of your return.
For full details, including return timeframes, conditions and refunds, please see our Returns & Refunds page.