1. INTRODUCTION
This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.hanseluk.co.uk.
Stoad Limited t/a Hansel is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Contact Details
Our full details are:
Full name of legal entity: Stoad Ltd
Email address: info@hanseluk.co.uk
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@hanseluk.co.uk.
2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:
Communication Data
This includes any communication that you send to us, whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests, which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data
This includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data
This includes data about how you use our website and any online services, together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests, which in this case are to enable us to properly administer our website and our business.
Technical Data
This includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests, which in this case are to enable us to properly administer our website and our business, to grow our business and to decide our marketing strategy.
Marketing Data
This includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests, which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
Advertising and Marketing Use
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you, including Facebook adverts or other display advertisements, and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests, which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests, namely to grow our business.
Sensitive Data
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, or under the terms of the contract between us and you, and you do not provide us with that data when requested, we may not be able to perform the contract, for example, to deliver goods or services to you. If you do not provide us with the requested data, we may have to cancel a product or service you have ordered. If we do, we will notify you at the time.
We will only use your personal data for the purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this, please email us at info@hanseluk.co.uk. In case we need to use your details for an unrelated new purpose, we will let you know and explain the legal grounds for processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
We do not carry out automated decision-making or any type of automated profiling.
3. HOW WE COLLECT YOUR PERSONAL DATA
We may collect data about you by you providing the data directly to us, for example, by filling in forms on our site or by sending us emails. We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our Cookie Policy for more details about this.
We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, search information providers such as Google based outside the EU, providers of marketing data, and technical, payment and delivery services, such as data brokers or aggregators.
We may also receive data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
4. MARKETING COMMUNICATIONS
Our lawful basis for processing your personal data to send you marketing communications is either your consent or, where permitted by law, our legitimate interests, such as promoting and growing our business.
Under the Privacy and Electronic Communications Regulations (PECR), we may send you marketing communications where permitted by applicable law. This may include circumstances where you have previously purchased goods or services from us, or where you have asked us for information about our goods or services, provided that you have not opted out of receiving marketing communications.
Where applicable, we may also send marketing communications to corporate subscribers without consent, in accordance with PECR. You can opt out of receiving marketing communications from us at any time.
Before we share your personal data with any third party for that third party’s own direct marketing purposes, we will obtain your consent where required by applicable law.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out or unsubscribe instructions included in the relevant marketing communication, or by emailing us at info@hanseluk.co.uk.
If you opt out of receiving marketing communications, this will not affect personal data that we need to process for other purposes, such as fulfilling purchases, providing services, processing transactions, maintaining customer records, or meeting our legal obligations.
5. DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below:
- Service providers who provide IT and system administration services.
- Professional advisers, including lawyers, bankers, auditors, accountants and insurers.
- Government bodies that require us to report processing activities.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
6. INTERNATIONAL TRANSFERS
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection for your personal data. Transfers of personal data outside the EEA are therefore subject to applicable data protection requirements and safeguards.
Many of our third-party service providers may be based outside the European Economic Area (EEA), so their processing of your personal data may involve a transfer of data outside the EEA.
Whenever we transfer your personal data outside the EEA, we will take appropriate steps to ensure that your personal data receives an adequate level of protection and that the transfer is carried out in accordance with applicable data protection laws.
Where required, we may use appropriate safeguards for international transfers, such as:
- Transfers to countries that have been recognised as providing an adequate level of protection for personal data; or
- Appropriate contractual safeguards or other legally recognised transfer mechanisms; or
- Another lawful transfer mechanism permitted under applicable data protection legislation.
Where none of the appropriate safeguards or lawful transfer mechanisms is available, we may request your explicit consent to the specific transfer where permitted by law. You will have the right to withdraw this consent at any time.
7. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation.
We also restrict access to your personal data to those employees, contractors and partners who have a business need to know such data. They will only process your personal data on our instructions and must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding how long to retain personal data, we consider the amount, nature and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the information, whether those purposes can be achieved by other means, and applicable legal requirements.
For tax purposes, the law may require us to retain certain information about our customers, including Contact, Identity, Financial and Transaction Data, for a specified period.
Where appropriate, we may anonymise your personal data for research or statistical purposes. Once data has been anonymised so that it can no longer identify you, we may use it indefinitely without further notice to you.
9. YOUR LEGAL RIGHTS
Under applicable data protection laws, you may have rights in relation to your personal data. These may include the right to:
- Request access to your personal data.
- Request correction of inaccurate or incomplete personal data.
- Request erasure of your personal data in certain circumstances.
- Request restriction of processing of your personal data in certain circumstances.
- Object to certain processing of your personal data.
- Request the transfer of your personal data to you or another organisation where applicable.
- Withdraw consent where we rely on consent as our lawful basis for processing.
You can find further information about your data protection rights on the Information Commissioner’s Office website:
If you wish to exercise any of the rights set out above, please email us at info@hanseluk.co.uk.
You will not normally have to pay a fee to access your personal data or to exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive, or we may refuse to comply with your request where permitted by law.
We may need to request specific information from you to help us confirm your identity and ensure that your personal data is not disclosed to someone who has no right to receive it. We may also contact you to ask for further information in relation to your request to help us respond more efficiently.
We aim to respond to all legitimate requests within one month. Occasionally, it may take us longer than one month if your request is particularly complex or you have made a number of requests. Where this applies, we will notify you.
If you are not happy with any aspect of how we collect or use your personal data, you may have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.
You can contact the ICO through its website:
We would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us first where possible.
10. THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications.
Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
We do not control these third-party websites and are not responsible for their privacy statements or practices.
When you leave our website, we encourage you to read the privacy notice of every website you visit.
11. COOKIES
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.
If you disable or refuse cookies, please note that some parts of this website may become inaccessible or may not function properly.
For more information about the cookies we use, please see our Cookie Policy.